FAQ
Here you will find many frequently asked questions and the answers. If your questions cannot be answered, please feel free to contact us.
General questions
Yes, our location is barrier-free in all areas
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This is simple😉: All of them! Corporate events, private parties, anniversaries, general meetings. From small to very large - you name it. With one exception: unfortunately, public concerts are not possible at our venue.
We have partnerships with the neighboring Hotel Tivoli, the 25Hour Hotels in Zurich and the Mercure Hotel Altstetten. Here you will receive a discount on the current daily rate as well as attractive additional offers such as shuttle services.
Join. Explore. Dare - Join, Explore, Dare. These three letters are our house numbers. They form the names of the fictitious hosts of our buildings: Jake, Eve & Didi and could become your guiding principle for an exciting event concept.
Technology
Event hall: The basic equipment includes the permanently installed technical infrastructure of the event hall and includes the LED wall, showlight and 6 audio radio links. This allows you to implement a wide range of events. Additional technical elements can of course be easily booked.
Offset: The technology is combined at an all-inclusive price, included in the conference package. Additional technical elements can of course also be booked.
Bridge: There is no permanently installed technology. Any desired technical equipment can be easily booked in addition.
No - however, we recommend our venue technician, who will be happy to help and advise you.
Concerts as part of private or corporate events are possible and take place on a regular basis. Public concerts, on the other hand, are not permitted.
We are big fans of our technical partner Winkler Livecom and the phenomenal crew we have here. But yes, you can also bring your preferred partner with you. However, our venue technician as a personnel interface is mandatory.
Event hall:
Audio
- Radio microphones
- Stage monitoring
- Computer-aided acoustic optimization
- Zone control
- Digital control room (Yamaha incl. Rio)
- Various control room points
Video
- 7x4 meter LED video wall
- 16:9 format
- Full HD
- Scalable
- Picture in picture (PIP)
- Video server and control room
- Neutral laptops available (player)
Light
- Stage lighting (front and backlight)
- Stage show lighting with state-of-the-art moving lights
- Hall lighting
- Decoration and mood lighting
- Direction
Offset:
- Operation and control via tablet
Video
- Neutral laptop with USB C port and HDMI
- Full HD projector with approx. 6500 Ansi lumens
- Electric roller screen (approx. 3 meters)
Audio:
- 1 headset, 1 wireless microphone with handheld transmitter
- USB AUDIO (via laptop)
- Loudspeakers for perfect speech reinforcement and discreet music reinforcement
Yes, in our offers we provide the basic technical equipment that is permanently installed in the hall. All add-ons are precisely defined in a consultation with our technicians and offered via Winkler Livecom.
SUISA charges fees for musical content. This applies to musical performances on the one hand, but also to background music.
You do not need permission for a small event with friends and relatives. All other events require a SUISA license. You can find more detailed information and licenses at www.suisa.ch
According to regulations, every person using the stage must be familiarized with the setup of the stage. This mainly concerns dangers that may arise. Anyone standing nervously in the spotlight may not recognize the edge of the stage or other obstacles (speakers, structures, chairs, etc.) and could fall. To prevent this, it is advisable to familiarize the people involved with the stage before the show. If you want to bring a lot of guests onto the stage, it is possible to order a stage railing that is mounted around the stage. However, simple measures are also sufficient during the event, such as the presenter welcoming people as they enter the stage and accompanying them as they walk on stage to prevent them from inadvertently taking the wrong path.
In order to ensure smooth stage sequences and a successful show, we need a detailed stage direction at an early stage. You can either create this schedule yourself or create it in collaboration with our technical partner Winkler LiveCom. The stage direction should include the following points: Stage set-up, lighting concept, sound requirements, video and projection technology, special effects, admission of guests, sound checks, rehearsals, show interludes, breaks and dismantling. The schedules should be precise and include sufficient buffer time for unforeseen events or technical problems. Please send us or Winkler LiveCom the schedule at least 10 working days before the event, as this is the only way we can ensure that everything runs smoothly. Please also note that show elements such as bands, DJs and other artists also require set-up and dismantling. If there are several artists performing, a changeover may even be necessary - it is an advantage if there is a stage manager who instructs and coordinates the artists accordingly and sends them on stage on time. If required, Winkler LiveCom can take over this function.
Gastronomy
Counter question: who is better suited than us? 😉
Catering is our lifeblood, we like to do it ourselves. Other caterers are not permitted
But of course - tailored to your needs! Let's think about it together if you enjoy it, or give us a few keywords and we'll take it from there.
Yes, you announce, we implement. We cater to your needs and serve haute cuisine, street food or home cooking.
We have a carefully designed wine list that has an item to suit most palates. But to answer your question: Yes, you can also bring your own wine. We take the liberty of charging a tap fee.
Of course. We take the liberty of charging a small plate fee. Alternatively, you can also order a cake through us.
Our prices are inclusive prices and already include service personnel. We list net prices in our offers, VAT is shown in addition.
Yes, we offer a vegan option as standard for our conference catering. We are happy to cater for other requests and intolerances.
Arrival
You can reach us directly from Zurich Paradeplatz on streetcar line 2. The Limattalbahn starts at Altstetten station and takes your guests to the Wagonfabrik stop directly opposite the JED. Are you coming from further afield? Then Schlieren station is your destination. You can reach us from there in 5 minutes on foot.
We have various parking options on the JED site. Three public parking garages are also within walking distance.
We do not have our own shuttle service or a preferred cab company, but we are happy to help you find and organize one.
The JED area is well signposted and the individual rental areas are clearly marked. You are also free to support your guests with your own signage. We recommend that you mention the main room of your event in the invitation. This will help your guests find the right entrance quickly and easily.
We are 7 km from Zurich main station and 10 km from the airport.
Event organization
We expect a payment on account of 70% of the calculated amount when the contract is signed. If this is not compatible with the company's policy, we will find a suitable solution.
The following is an uncharming but informative excerpt from our terms and conditions:
- During the duration of the provisional reservation: no costs
- Up to and including 365 days before the event: CHF 250.00 (processing fee)
- Up to and including 270 days before the event: 10% of the order total (calculation basis: stated total plus minimum consumption F&B)
- Up to and including 180 days before the event: 50% of the order total (calculation basis: stated total plus minimum consumption F&B)
- Up to and including 90 days before the event: 75% of the order amount (calculation basis: stated total plus minimum consumption F&B)
- Less than 60 days before the event: 100% of the order amount (calculation basis: stated total plus minimum consumption F&B)
In any case, the customer will then be charged for all costs incurred by JED or charged costs of external service providers. In particular, JED Events will not accept any cancellation fees from external service providers (such as artists, performers, decorators, etc.)
Before the event, we go through the location together and fill out a handover report, and we do the same at the end of the event. We look at any discrepancies between the reports together and assign the damage to the person responsible.
Yes, the outdoor areas can be used as part of your event, for example for smoking etc. Integrating the park into an event concept is also possible, but requires planning and the relevant permits.
We have no regulations on event times in the indoor areas. To ensure that your guests are perfectly looked after until the end of your event, precise staff planning is important. We therefore determine the end of the event together in advance. A spontaneous extension is therefore not possible.
Your access to the hall is guaranteed from 6 a.m. on the day of the event. We would also like to offer this to your next tenant and plan 2 hours for cleaning.
We will take care of the final cleaning of the areas. You are welcome to take back any decorative materials, signage and similar items you have brought with you. If something is forgotten, we take the liberty of charging an expense allowance for disposal.
We are happy to plan the framework of your event, advise you on catering and set-up and give you input on timing. We cannot take care of conceptual planning and fine-tuning such as printing, floristry, arrangements and guest communication. However, we will be happy to put you in touch with our valued partner agencies.
Logistics
We have a spacious delivery area for trucks with a lifting platform. The delivery is located directly next to the stage area.
We have limited storage space, but will be happy to provide you with a storage space if the situation allows it.
By arrangement three days before the event. We would be grateful if you could let us know the scope and exact delivery times. Please always note the event date and the event name on parcels with delivery material so that they can be assigned without any problems.
Yes, several.😉 You are welcome to ask us anything you need to know about the delivery situation.
Do you have any further questions? We will be happy to help you.
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